Day 1:
08:00 – 09:00 Registration
09:00 – 09:15 Welcome and introduction by the Programme Director, Mark Napier, CEO of FinMark Trust
Session 1: The financial education needs of South African consumers
10:00 – 11:15 Chairperson: Manie Van Schalkwyk, The Credit Information Ombud
 
Panel:
Illana Melzer, 80/20: What do we know about financial literacy in South Africa?
Peter Setou, NCR: Experience in financial education – What are the financial needs and priorities?
11:15–11:45 Refreshment Break
Session 2: The role of the State in financial education
11:45 – 13:30 Chairperson: Karin Coode, Director: Consumer Education, the dti
 
Panel:
Olivia Davids, Head of Consumer Education, Financial Services Board (FSB): The role of
regulators and the FSB in financial education
Edward Mosuwe, Chief Director Schools: Consumer financial education in schools – Challenges and achievements
Fati Manamela, Chief Director - Consumer Affairs and Business Compliance, Gauteng Department of Economic Development: The actual and potential contribution of provinces to financial education
Cas Coovadia: The role of the State in financial education – What are the gaps?
13:30 – 14:15 Lunch Break
Session 3: The contribution of financial service providers to financial education
14:15 – 16:00 Chairperson: Mmagoshi Phetla, CEO, South African Savings Institute
 
Panel:
Viviene Pearson, Manager: Image and Reputation, SAIA: Financial education: competitive or collaborative
John Bellis, General Manager: Customer Solutions, TEBA Bank: Integrating financial education into the business model.
Rob Rusconi, FinMark Trust: What is happening in the pensions environment
Gerda Piprek, FinMark Trust: Taking stock of the private sector’s contribution
Session 4: Asking key questions
16:00 – 16:30 Group activity: What should the respective roles of government, business and community be? Are there gaps in addressing consumer’s financial education needs?
16:30 – 17:00 Address by Trevor Manuel, MP, Minister of Finance
17:00 – 18:30 Cocktail function
 
Day 2:
09:00 – 09:15 Welcome by the Programme Director Mark Napier, CEO of FinMark Trust
Session 5: Measuring the impact of financial education programmes
09:15 – 10:45 Chairperson: Gerry Anderson, Deputy Chief Executive, FSB
 
Panel:
Bruno Lévesque, Principal Administrator: Financial Education, OECD: Recent conclusions on the measurement of impact
Illana Melzer, 80/20: Initial thoughts on indicators for financial literacy in South Africa
Riah Phiyega, Group Executive: Group Public Affairs at ABSA: Current approaches to and challenges in measuring impact
Dr Kirston Greenop, Mindset: Lessons learnt from measuring the impact of financial education programmes
10:45 – 11:00 Refreshment Break
Session 6: Lessons for developing and implementing a financial education strategy
11:00 – 12:30 Chairperson: Ebrahim Mohamed, Chief Director: Office of Consumer Protection, the dti
 
Panel:
Bruno Lévesque, Principal Administrator: Financial Education, OECD: What’s happening around the world? Lessons for South Africa
Tukisang Senne, Mindset: Practical experience in implementing financial education – What works?
Diana Crossan, Retirement Commissioner: The process and content of the New Zealand Financial Literacy strategy (video).
12:30 – 13:15 Lunch Break
Session 7: Towards a financial education strategy for South Africa
13:15 – 15:00 Group Work (4 groups)
Vision for financial education, key components of and priorities for a financial education strategy
15:00 – 15:15 Refreshment Break
15:15 – 16:30 Group presentations to panel
 
Panel:
• Diane Terblanche, Consumer Tribunal
• Jeremy Leach, Hollard Insurance Group
• Tukisang Senne, Mindset
• Dawn Jackson, You and Your Money
• Koko Monama, National Treasury
16:30 – 17:00 Way forward and closure by Mark Napier, FinMark Trust