Provide an in-depth understanding of community needs and attitudes vis-à-vis financial services, digital services, community structures and support services.

FinScope South Africa Consumer 2021 Results - Webinar

Access to basic services Botswana

This scoping study has been conducted to identify the barriers and opportunities to enable affordable digital delivery and access to basic services in Botswana.

Access to basic services Malawi

This scoping study has been conducted to identify the barriers and opportunities to enable affordable digital delivery and access to basic services in Malawi.

Access to basic services Eswatini

This scoping study has been conducted to identify the barriers and opportunities to enable affordable digital delivery and access to basic services in Eswatini.

Access to basic services Madagascar

This scoping study has been conducted to identify the barriers and opportunities to enable affordable digital delivery and access to basic services in Madagascar.

Access to basic services Lesotho

This scoping study has been conducted to identify the barriers and opportunities to enable affordable digital delivery and access to basic services in Lesotho.

SADC Innovation and Investment Challenge

This report focuses on how FinMark Trust support in innovation that drives impact and enables marginalised communities to work towards sustainable livelihoods through financial inclusion.

A customer-centric approach to measuring financial needs

The future of measuring financial needs.

Read our report and insights on the financial needs of Mexicans, a pilot study in collaboration with the Mexican regulator, CNBV.

Read our blog, featuring insights from BSP Philippines on new perspectives from using the financial needs approach.

A measurement framework for digital financial services with a focus on digital payments.

Exploring behavioural interventions to increase formal remittances.

Read more about our work with the Nigerian Inter-bank Settlement System (NIBSS) and the key findings from our transactional data analysis.

Cómo puede el sector financiero formal satisfacer mejor las necesidades financieras de los mexicanos?

How can the formal financial sector better meet the financial needs of Mexicans?

Evaluation of retirement systems of countries within SADC - Namibia

This study examined the retirement systems of Namibia with a view to drawing lessons from their experiences in addressing old age provision

Evaluation of retirement systems of countries within SADC- Seychelles

This study examined the retirement systems of Seychelles with a view to drawing lessons from their experiences in addressing old age provision

Evaluation of retirement systems of countries within SADC- Madagascar

This study examined the retirement systems of Madagascar with a view to drawing lessons from their experiences in addressing old age provision

Evaluation of retirement systems of countries within SADC- Angola

This study examined the retirement systems of Angola with a view to drawing lessons from their experiences in addressing old age provision

Evaluation of retirement systems of countries within SADC- Botswana

This study examined the retirement systems of Botswana with a view to drawing lessons from their experiences in addressing old age provision

Evaluation of retirement systems of countries within SADC- DRC

This study examined the retirement systems of DRC with a view to drawing lessons from their experiences in addressing old age provision

Evaluation of retirement systems of countries within SADC- Malawi

This study examined the retirement systems of Malawi with a view to drawing lessons from their experiences in addressing old age provision

Evaluation of retirement systems of countries within SADC- Zambia

This study examined the retirement systems of Zambia with a view to drawing lessons from their experiences in addressing old age provision

Evaluation of retirement systems of countries within SADC- Zimbabwe

This study examined the retirement systems of Zimbabwe with a view to drawing lessons from their experiences in addressing old age provision

Cash and carry understanding the Johannesburg-Zimbabwe corridor

This study, entitled the Zimbabwe Remittance Corridor Think Piece, was commissioned by Cenfri, on behalf of the FinMark Trust

Exploring market opportunities in Zambia

Exploring market opportunities in Zambia. Industry presentations done based on FinScope Zambia 2009 data.

Developing a Broad-Based Employee Pension Scheme for Botswana

This research study identifies four main factors that support the need and viability of a broad-based pension scheme

FinScope Malawi 2008 Report

FinScope Malawi 2008 was commissioned by the Ministry of Finance and the FinMark Trust, with funding from the UKAID

Landscape for Consumer Recourse in South Africa

The objective of this study is to investigate the landscape for recourse in South Africa's financial services sector.

Financial Service Access and Usage in Southern and East Africa

FinScope surveys have been developed to track patterns of usage of, access to and attitudes towards financial services in a country.

Enhancing access to financial services in Botswana

This booklet examines access to financial services, particularly banking services, in Botswana.